Service issues with the elevators at Oyo hotel-casino have been causing frustration for guests, as reported by inspection reports and guest complaints. The property, located off the Strip on east Tropicana Avenue, has had multiple hotel elevators experiencing problems.
During a recent visit to the property, it was noted that at least one elevator was operational in each hotel tower, while others remained out of service. Despite multiple requests for comment, representatives of the property did not respond. Additionally, calls to the guest services department went unanswered.
The duration of the elevator issues at Oyo remains unclear. Complaints filed with various Clark County departments in July and September mentioned non-operational elevators. Some online reviews on TripAdvisor suggest that elevator problems date back to as early as March.
One guest, LouAnne Villalobos from Colorado, shared her experience of staying at Oyo for six days in September. She mentioned how elevators were initially non-operational, forcing her to request a room change due to her permanent disability. Even when one elevator started working, long wait times made the experience frustrating.
Villalobos expressed her disappointment with the lack of customer service, stating that while the property offered a refund to stay elsewhere, the funds would take several days to return to her account. This delay made it financially challenging for her to check into another hotel in the meantime.
“Sometimes it would work and sometimes it wouldn’t,” Villalobos said. “It was like, if you needed it at the right spot then you were lucky. But if not, you were stuck sitting at the slot machine just waiting.”
Elevator inspection reports, managed by Nevada’s Department of Business and Industry, suggest that operational permits may be contributing to the problem. State law prohibits elevators from operating without an active permit and requires annual inspections.
For more information on this story, contact McKenna Ross at mross@reviewjournal.com or follow @mckenna_ross_ on X.